Click me to view Q&A on points and their usage on sites

Q&A:

Q1: Points across sites include what types of points?

A1: Includes but not limited to points reward for placing an order, comments reward, reward for checking in, lucky draw and all other small games, survey reward, and points given by SHEIN customer service etc.

Q2: How to view points balance from other sites?

A2: You may visit the points page on different sites and view the remaining balance of your points. Same site but different equipment points are interchangeable.

Q3: If I place an order on A site and sign for it on B site, how is the reward for placing order and comment calculated?

A3: Regardless of which site you sign for the order or comment, order placement reward and comment reward are calculated based on the site you place an order at.

Menu:

About receiving SHEIN points

About the usage of SHEIN points

About viewing SHEIN points

About the valid period of SHEIN points

About the daily limit of SHEIN points

About returning SHEIN pointsMenu:

About receiving SHEIN points

The following are ways in which you can earn SHEIN points.

Confirm your registration

You may verify your email on your profile page to receive 100 points.

Buy and Save

You’ll earn 1 point for every dollar spent on your purchase.

Points will be credited to your account once you confirm delivery of your order.

Log into your SHEIN account.

Click on "My Orders"

Select orders you have received and click on "Confirm Delivery"

Review our products

Points can be earned by posting comments and reviews on purchased items. After meeting the minumum of text product comments, you will receive 5 points.

Post a comment	Post a comment with pictures	Post a comment with size information
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Log into your SHEIN account

Click on "My Orders"

Go to "View Details" of the order containing the item you want to review

Then click "Write a Review" and upload a photo if you wish

Submit your reviews for verification

NOTES:

Your review will appear on product page after it has been verified by our staff.
You can share your review on Facebook once it is submitted.

Please note that you can receive a maximum of 2000 points through comments daily.

Participate in activities

Scan QR code to open APP, or search SHEIN on APP store or Google Play to join the following campaigns. You can get more points.

Daily check-in

1. Every day that you check-in consecutively will earn you additional points.

2. A consecutive streak lasts up to 7 days. On the eighth day, the cycle will restart and will count as your first check-in of the cycle. But beware, if you miss a day within your 7-day cycle, it will start you back at one.

Tune in SHEIN Live

Points will be given out randomly during the livestream.

Participate in daily marketing activities

Participate in the points-related activities held by SHEIN within the specified time limit, and receive the corresponding points rewards according to the activity rules.

About the usage of SHEIN points

Points are independent on each of the SHEIN sites. The balance is displayed on the Points History page. It is the balance available to you on the current site.

Every 100 points = $1. You can use the points to deduct up to 70% of the total amount of products when you place your order (only the total price of products is supported, excluding postage, insurance and taxes). Points will be used based on how soon they expire. To learn more about points and their usage, please click here .

You can also use your points to redeem coupons during special events or redeem game opportunities, etc. For specific usage rules, please refer to each event's terms and conditions.

Bonus Points restrictions & exclusions.

Restrictions on earning Bonus Points. Users that have been “blocklisted”, according to section 2.2.(6) of the the SHEIN MARKETPLACE’ S GENERAL CONDITIONS OF USE , may not be able to earn Bonus Points when:

(i) posting a comment on the products ordered, or posting a review as indicated in section 2.1 (iii) of this Policy.

About viewing SHEIN points

Please log into your SHEIN account and click on "SHEIN Points/My Points" in your personal account to view the balance.You can only view the current site's points balance on current site.

About the valid period of SHEIN points

Bonus Points have different validity periods, which are specified at the time the Points are granted. Once the expiration date has passed, the Points can no longer be used and are removed.

About the daily limit of SHEIN points

For every user, there is a maximum amount of points they can receive daily. When users reaches the maximum amount of points they can receive daily, they can still participate in events and games, but they cannot receive any more points. Click here to understand limitation configuration.

1. Every user can receive maximum 8000 SHEIN points daily;

2. Every user can receive maximum 2000 SHEIN points daily from comments;

3. Every user can receive maximum 100 SHEIN points daily from checking in;

4. Every user can receive maximum 500 SHEIN points daily from events;

5. Every user can receive maximum 200 SHEIN points daily from surveys;

About returning SHEIN points

1. If an unpaid order is cancelled, the points applied to the original order will be immediately returned to your points account.

2. If you request a return, the points for returned item will reverted to your account along with your refund.If it's a partial return, points will be returned based on a percentage of the product's price.

3. If the cancellation order/refund occurs outside the validity period of the points, expired points will not be refunded, and the user can view the records in the point details.

4. If the return occurs after you have confirmed receipt, points from the original order will be returned to your points account. Points received from placing an order will be deducted, they will start being deducted from points that are expiring. If your points account does not have enough balance, points will be deducted until it reaches 0.

Cancellation, Returns and Refunds.

The Points obtained from the order whose cancellation or return is validated will be deducted from the Points balance.

Please note that if your Points balance does not have sufficient Points, a negative figure will appear, which can be offset by earning more Points. A negative Points balance does not create or impose any requirements or obligations for you.

Please Note: Points are awarded in the Company's sole discretion and are subject to the Company's Terms and Conditions which may be modified from time to time.