FAQ

Can I change or modify my order?

If you want to modify shipping address:
1. For unshipped orders: can edit via "My orders".
2. For shipped orders: the shipping address CANNOT be changed.

If you want to exchange size or exchange for other items:
1. For unpaid ordersL you can cancel the order in "My orders" and place a new one with the correct size/item.
2. For paid order: currently we are not supported anymore for exchange.

If you want to add some items to your order:
We recommend that you check the order if there is a one-click purchase button;
If so, click on it to try adding the item,
if not, you can place a new order for the additional items you require directly on our website/app.
We cannot add items to your order on your behalf, even the order still not been shipped.

Let us know if you need help with anything else!
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