FAQ
We're Here to Help!
Tracking & Delivery
Policy Reference
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
ALL
Estimated Delivery Time
Outside Of The Time Frame
Customs/Extra Duties
The whole parcel delivered but not received
Does departure mean I will receive my package soon?
What does "Prepared for customs clearance" mean?
When will my package be delivered after customs clearance?
What happens if my package is not delivered before the latest estimated delivery date?
If it says "Out for Delivery," will I definitely receive it today?
Where do I pick up my package?
How long can my package be held / What happens if I don't pick it up?
What should I do if the tracking shows delivered but the delivery address is wrong?
Why is the royal mail tracking number invalid?
What should I do if my package is delayed ?
What does "Shipped" mean in the tracking info?
Why hasn't the tracking been updated for a long time after departure?
Why does my package show "Prepared for customs clearance" before arriving at the destination country?
What should I do if I have to pay customs duties?
When will my package be delivered?
Why hasn't my package arrived even though the earliest estimated delivery date has passed?
Is my package delivery slower than expected?
Why I can't track the logistics information of Yodel
My order was supposed to arrive via 3-Day Delivery, why has the delivery time changed?
How will my purchased 3-day delivery items be shipped?
Why was my order divided into two or more packages?
Can I request delivery at a specific time or location?
What should I do if I haven't received a pickup code?
What if I accidentally tapped "Received"?
How long will the "Arrived at Airport, Ready for Departure" status last?
How long will delivery take after arriving at the destination airport?
Why does it keep showing "Prepared for customs clearance"?
Why isn't the tracking updated immediately after customs clearance?
Where is the delivery proof?
Why is there no tracking update for a few days ?
Why my order has not arrive to local yet and there is no tracking update ?
Why hasn't my package been delivered after arriving at the destination airport?
How long does customs clearance take?
Do I need to provide any documents for customs clearance?
Do I need to pay customs duties?
What do I need to bring to pick up my package?
Can I change the delivery to my home address instead?
How does the 3-day delivery calculate the shipping time?
Why has my package been stuck at "In transit to airport" for so long?
What does "Arrived at Airport, Ready for Departure" mean?
Why can't I change my delivery address?
How can I track my order?
What does "In transit to airport" mean?
Why can't I get in touch with the courier?
Can I speed up the delivery of my package?
Why isn't the tracking updated immediately after shipment?
Why hasn't my package been delivered after being handed to the courier?
Why was my order split into multiple packages?
How long will the order take to arrive?
Where is my order ?
What should I do if I'm not home when the package is delivered?
Can I switch to a different courier?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Why is my order delayed?
Why was my package returned?
Why there is no tracking updated?
Can you please help me to declare my parcel at a low price to avoid tariffs/customs fee?
Delivered but not received