FAQ
We're Here to Help!
Tracking & Delivery
Policy Reference
Return & Refund
Processing
Payment
Account Issues
Pre-sale
Legal/Security&Privacy
Media/CSR
Suggestion/Dispute
ALL
Estimated Delivery Time
Outside Of The Time Frame
The whole parcel delivered but not received
What do I need to bring to pick up my package?
What should I do if I haven't received a pickup code?
Why has my package been stuck at "In transit to airport" for so long?
Why hasn't the tracking been updated for a long time after departure?
What does "Prepared for customs clearance" mean?
Why does it keep showing "Prepared for customs clearance"?
Where is the delivery proof?
How does the 3-day delivery calculate the shipping time?
Why is the royal mail tracking number invalid?
Why isn't the tracking updated immediately after shipment?
What does "Arrived at Airport, Ready for Departure" mean?
How long does customs clearance take?
What should I do if I have to pay customs duties?
Is my package delivery slower than expected?
How long can my package be held / What happens if I don't pick it up?
Why is there no tracking update for a few days ?
Why my order has not arrive to local yet and there is no tracking update ?
What if I accidentally tapped "Received"?
How long will the "Arrived at Airport, Ready for Departure" status last?
Why does my package show "Prepared for customs clearance" before arriving at the destination country?
When will my package be delivered after customs clearance?
Why isn't the tracking updated immediately after customs clearance?
Why hasn't my package arrived even though the earliest estimated delivery date has passed?
Do I need to provide any documents for customs clearance?
Do I need to pay customs duties?
Where do I pick up my package?
Why I can't track the logistics information of Yodel
What does "Shipped" mean in the tracking info?
What does "In transit to airport" mean?
Does departure mean I will receive my package soon?
How long will delivery take after arriving at the destination airport?
What happens if my package is not delivered before the latest estimated delivery date?
Why can't I get in touch with the courier?
Why hasn't my package been delivered after being handed to the courier?
My order was supposed to arrive via 3-Day Delivery, why has the delivery time changed?
Why was my order divided into two or more packages?
If it says "Out for Delivery," will I definitely receive it today?
How will my purchased 3-day delivery items be shipped?
What should I do if my package is delayed ?
Can I change the delivery to my home address instead?
What should I do if the tracking shows delivered but the delivery address is wrong?
When will my package be delivered?
Why hasn't my package been delivered after arriving at the destination airport?
Why was my order split into multiple packages?
Why can't I change my delivery address?
How can I track my order?
Can I request delivery at a specific time or location?
Can I speed up the delivery of my package?
How long will the order take to arrive?
Where is my order ?
Can I switch to a different courier?
Why is my order delayed?
What should I do if I'm not home when the package is delivered?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Why was my package returned?
Why there is no tracking updated?
Delivered but not received