FAQ
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Estimated Delivery Time
Outside Of The Time Frame
The whole parcel delivered but not received
Why is there no tracking update for a few days ?
What does "Shipped" mean in the tracking info?
What does "In transit to airport" mean?
Why hasn't my package been delivered after arriving at the destination airport?
When will my package be delivered after customs clearance?
Why is the royal mail tracking number invalid?
Why isn't the tracking updated immediately after shipment?
How long will the "Arrived at Airport, Ready for Departure" status last?
Why hasn't the tracking been updated for a long time after departure?
What should I do if I have to pay customs duties?
When will my package be delivered?
What should I do if my package is delayed ?
If it says "Out for Delivery," will I definitely receive it today?
Where is the delivery proof?
My order was supposed to arrive via 3-Day Delivery, why has the delivery time changed?
Why my order has not arrive to local yet and there is no tracking update ?
What does "Prepared for customs clearance" mean?
Why does it keep showing "Prepared for customs clearance"?
Why I can't track the logistics information of Yodel
Where do I pick up my package?
How long can my package be held / What happens if I don't pick it up?
What if I accidentally tapped "Received"?
Why was my order split into multiple packages?
Does departure mean I will receive my package soon?
How long will delivery take after arriving at the destination airport?
Why does my package show "Prepared for customs clearance" before arriving at the destination country?
Do I need to pay customs duties?
Why isn't the tracking updated immediately after customs clearance?
Why hasn't my package been delivered after being handed to the courier?
What happens if my package is not delivered before the latest estimated delivery date?
How does the 3-day delivery calculate the shipping time?
How long does customs clearance take?
What do I need to bring to pick up my package?
What should I do if I haven't received a pickup code?
Can I change the delivery to my home address instead?
Why can't I get in touch with the courier?
Can I request delivery at a specific time or location?
Can I speed up the delivery of my package?
Why has my package been stuck at "In transit to airport" for so long?
How will my purchased 3-day delivery items be shipped?
Why hasn't my package arrived even though the earliest estimated delivery date has passed?
Why was my order divided into two or more packages?
Do I need to provide any documents for customs clearance?
Is my package delivery slower than expected?
What does "Arrived at Airport, Ready for Departure" mean?
What should I do if the tracking shows delivered but the delivery address is wrong?
How long will the order take to arrive?
How can I track my order?
Why can't I change my delivery address?
Where is my order ?
Can I switch to a different courier?
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can I do?
Why is my order delayed?
What should I do if I'm not home when the package is delivered?
Why was my package returned?
Why there is no tracking updated?
Delivered but not received