1. It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.
2. We offer free express delivery for orders over GBP£100.
3. All packages have specific tracking information and can be tracked from 'MY ORDER'.
SHEIN has international warehouses based in Asia, America, Europe and the Middle East. Our team ensures your order is being processed as quickly as possible. Your order will dispatch from the nearest warehouse when possible, although the majority of stock is located in China so you may receive different packages for the same order. SHEIN handles all the import tax and duty for UK customers. Customers will receive orders via our UK courier partners and do NOT need to deal with any custom affairs. See below for expected delivery times. Please also be aware that next day delivery is NOT currently available for UK customers.
Standard -- FREE for orders over GBP£29 otherwise GBP£4 with 7-10 days
Express -- FREE for orders over GBP£100 otherwise GBP£12 with 3-7 days
Standard -- FREE for orders over GBP£29 otherwise GBP£4 with 8-18 days
Express -- FREE for orders over GBP£100 otherwise GBP£12 with 3-10 days
Your tracking number and the express company website link will be given in about 3-5 business days by email after we received your payment.
If you choose the free tracked shipping purchase option, your parcel will be directly delivered your home only one time or it will be sent to your local post office then you need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel has been sent out.
Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.