1. It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.
2. We offer free express delivery for orders over GBP£100.
3. All packages have specific tracking information and can be tracked from 'MY ORDER'.
Standard -- FREE for orders over GBP£29 otherwise GBP£4 with 7-10 days
Express -- FREE for orders over GBP£100 otherwise GBP£12 with 3-7 days
Standard -- FREE for orders over GBP£29 otherwise GBP£4 with 8-18 days
Express -- FREE for orders over GBP£100 otherwise GBP£12 with 3-10 days
Your tracking number and the express company website link will be given in about 3-5 business days by email after we received your payment.
If you choose the free tracked shipping purchase option, your parcel will be directly delivered your home only one time or it will be sent to your local post office then you need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel has been sent out.
Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.