Dear SHEIN user,

We're updating several of our Marketplace Terms and Conditions, including the General Conditions of Sale, Return Policy and Refund page. As we continue to enhance and improve our services, these updates reflect changes we're making to better serve you.

What do I need to know?

You can access the full Terms [here] , and below is a summary of the key changes:

•‘Change of Mind’ Returns:

We've updated Section 8 of the General Conditions of Sale to further clarify your 14-day statutory withdrawal rights and how to exercise them.

We also revised the Return Policy to clarify how you can make a voluntary return between the 15th and 30th day after receiving your product, which items are eligible, and what is required for the return.

The Refund page now provides clearer information on how refunds are processed, how long they take, and what you will be refunded for—whether the return is statutory or voluntary.

What do I need to do?

You don't need to take any action. The updated Terms will take effect from July 31, 2025, and will apply to any orders placed from that date onwards.

If you have any concerns or questions about these changes, please contact our Customer Service team [here] .